Privacy Policy

1. Introduction

Welcome to big126's Privacy Policy. This document governs the privacy practices of big126, an online gambling platform providing sports betting, live casino, slot games, togel (traditional Indonesian lottery numbers game), and other gaming services to players in Indonesia. We take your privacy seriously and are committed to complying with applicable data protection laws and regulations.

This Privacy Policy applies to all personal information collected through our website (https://big126.cam), mobile applications, customer support channels, and any other services we provide (collectively referred to as "Services"). By creating an account or using any of our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller Information

big126 acts as the data controller for the personal information collected through our Services. This means we determine the purposes and means of processing your personal data. If you have any questions about how we handle your data, please contact us using the details provided in the "Contact Us About Privacy" section at the end of this policy.

3. What Data We Collect

big126 collects various types of personal information to provide, maintain, and improve our Services. The categories of data we collect include:

3.1 Account Registration Data

When you create a big126 account, we collect:

• Personal Identification Information: Full legal name, date of birth, gender, nationality
• Contact Information: Email address, mobile phone number, residential address (street, city, province, postal code)
• Login Credentials: Username, password (stored in encrypted format)
• Security Information: Security questions and answers, two-factor authentication settings

3.2 Identity Verification Data (KYC)

To comply with anti-money laundering regulations and age verification requirements, we collect:

• Government-Issued ID Documents: Indonesian National Identity Card (KTP), passport, or driver's license including photo, ID number, and expiration date
• Proof of Address: Utility bills, bank statements, or government correspondence showing your name and address
• Facial Verification: Selfie photographs or video verification for identity confirmation
• Bank Account Details: Bank name, account number, account holder name for Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata)
• E-Wallet Information: Account details for OVO, DANA, GoPay, ShopeePay, or LinkAja

3.3 Financial Transaction Data

When you deposit or withdraw funds, we collect:

• Transaction amounts, dates, and times
• Payment method used (bank transfer, e-wallet)
• Transaction reference numbers and bank transaction IDs
• Currency (Indonesian Rupiah / IDR)
• Transaction status (pending, completed, failed)

3.4 Betting and Gaming Activity Data

We track your gaming activity on big126 including:

• Bets placed (sports events, odds, stake amounts, bet types including mix parlay)
• Casino games played (slots, Baccarat, Roulette, Blackjack, togel numbers selected)
• Win/loss records and account balance history
• Bonus claims and wagering progress
• Game session durations and play patterns

3.5 Technical and Device Data

When you access big126, we automatically collect:

• Device Information: Device type (mobile, tablet, desktop), operating system, browser type and version
• Network Information: IP address, internet service provider, geographic location (country, region, city)
• Usage Data: Pages visited, time spent on pages, clickstream data, referring/exit pages
• Log Data: Login timestamps, account actions, error logs
• Cookies and Tracking: Session IDs, user preferences, authentication tokens

3.6 Communication Data

When you contact our customer support or participate in surveys, we collect:

• Support ticket correspondence (chat logs, email messages, WhatsApp conversations)
• Feedback and survey responses
• Marketing communication preferences (opt-in/opt-out status)

4. How We Collect Your Data

big126 collects your personal data through the following methods:

4.1 Directly From You

• When you register for an account
• When you submit KYC verification documents
• When you make deposits or request withdrawals
• When you place bets or play games
• When you contact customer support
• When you update your account settings or preferences
• When you participate in promotions or surveys

4.2 Automatically Through Technology

• Through cookies and similar tracking technologies when you visit our website
• Through server logs that record technical data when you access our Services
• Through game software that tracks your betting and gaming activity
• Through analytics tools that monitor website performance and user behavior

4.3 From Third Parties

• From payment processors (banks, e-wallet providers) to verify transactions
• From identity verification services to confirm your age and identity
• From fraud prevention services to detect suspicious activity
• From game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming) for game outcome data

5. How We Use Your Data

big126 uses your personal data for the following purposes:

5.1 Service Provision and Account Management

• Create and maintain your player account
• Process deposits, withdrawals, and refunds
• Enable you to place bets and play games
• Calculate and pay out winnings
• Apply bonuses and track wagering requirements
• Provide customer support and respond to inquiries

5.2 Legal and Regulatory Compliance

• Verify your age to ensure you are 21 years or older (Indonesia's legal gambling age)
• Conduct Know Your Customer (KYC) checks to prevent fraud and money laundering
• Comply with anti-money laundering (AML) regulations
• Detect and prevent fraudulent activity, collusion, or bonus abuse
• Maintain records for audit and regulatory purposes
• Respond to legal requests from authorities

5.3 Security and Risk Management

• Monitor for suspicious betting patterns or match-fixing
• Protect against unauthorized account access
• Prevent underage gambling and self-excluded players from accessing services
• Investigate disputes and resolve account issues

5.4 Service Improvement and Analytics

• Analyze user behavior to improve our website and Services
• Conduct market research and gather player feedback
• Test new features and optimize user experience
• Generate aggregated statistics for business analysis (anonymized data)

5.5 Marketing and Communications

• Send promotional offers, bonuses, and special event notifications (only with your consent)
• Inform you about new games, features, or platform updates
• Send account-related notifications (deposit confirmations, withdrawal status, balance alerts)
• Personalize your gaming experience and recommend relevant content

6. Who We Share Your Data With

big126 does not sell your personal data to third parties. However, we may share your data with the following categories of recipients for the purposes described in this policy:

6.1 Service Providers

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process your deposits and withdrawals
• Identity Verification Services: Third-party KYC providers to verify your age and identity
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Asia Gaming, Spribe, Pocket Games Soft, Habanero for game delivery and outcome verification
• Cloud Hosting Providers: Secure servers where we store your data
• Customer Support Tools: Live chat software and ticketing systems
• Analytics Providers: Services that help us understand how users interact with our platform

6.2 Legal and Regulatory Authorities

We may disclose your data to law enforcement, regulatory bodies, or government agencies if required by law or if we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety, or that of our users
• Prevent fraud, money laundering, or other illegal activities
• Cooperate with investigations or regulatory audits

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you via email or prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

6.4 Fraud Prevention Networks

We may share limited data with fraud prevention services and industry databases to detect and prevent fraudulent activity, collusion, or bonus abuse across multiple gambling platforms.

7. Data Security Measures

big126 implements robust technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

7.1 Encryption

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL (Secure Socket Layer) technology
• Database Encryption: Sensitive data stored in our databases is encrypted at rest
• Password Hashing: Your password is hashed using strong cryptographic algorithms and never stored in plain text

7.2 Access Controls

• Strict employee access controls ensuring only authorized personnel can access personal data
• Multi-factor authentication for administrative access to systems
• Role-based permissions limiting data access based on job function
• Regular access reviews and audit logs

7.3 Security Monitoring

• 24/7 security monitoring and intrusion detection systems
• Regular security audits and vulnerability assessments
• Firewalls and network segmentation to protect data infrastructure
• Incident response procedures for data breaches

7.4 Secure Payment Processing

• We do not store full bank account numbers or credit card details on our servers
• Payment data is processed through secure, PCI-DSS compliant payment gateways
• Transaction monitoring to detect unusual or suspicious payment activity

8. Data Retention Period

big126 retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8.1 Active Account Data

While your account remains active, we retain all account, transaction, and gaming data to provide Services, maintain account history, and comply with legal obligations.

8.2 Closed Account Data

If you close your account, we will retain certain data for:

• Financial Records: 7 years from account closure (required by financial regulations and tax laws)
• KYC Documents: 5 years from account closure (required by anti-money laundering regulations)
• Betting History: 5 years from account closure (required for dispute resolution and regulatory compliance)
• Marketing Data: Deleted within 90 days of account closure (unless you separately consented to continue receiving marketing communications)

8.3 Anonymized Data

We may retain aggregated, anonymized data indefinitely for statistical analysis and business intelligence purposes. This data cannot be used to identify you personally.

9. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

9.1 Right to Access

You have the right to request a copy of the personal data we hold about you. To exercise this right, contact our support team with your request. We will provide the data in a structured, commonly used format within 30 days.

9.2 Right to Rectification

If your personal data is inaccurate or incomplete, you have the right to request correction or update. You can update most information directly in your account settings or contact customer support for assistance.

9.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data under certain circumstances. However, we may be legally required to retain some data for regulatory compliance (e.g., financial records for tax purposes). If you wish to delete your account and associated data, contact customer support.

9.4 Right to Restrict Processing

You can request that we limit how we use your personal data in certain situations, such as when you contest the accuracy of the data or object to our processing.

9.5 Right to Data Portability

You have the right to receive your personal data in a portable format and transmit it to another service provider, where technically feasible.

9.6 Right to Object

You have the right to object to processing of your data for direct marketing purposes. You can opt out of marketing emails by clicking the "unsubscribe" link in any promotional email or updating your communication preferences in your account settings.

9.7 Right to Withdraw Consent

Where we process your data based on your consent (e.g., marketing communications), you have the right to withdraw consent at any time. This will not affect the lawfulness of processing conducted before withdrawal.

9.8 How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected] with your request. We will respond within 30 days. You may be required to verify your identity before we process your request to ensure we are disclosing information only to the rightful account holder.

10. Cookies and Tracking Technologies

big126 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that allow us to recognize you and remember your preferences.

10.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., login sessions, shopping cart functionality). These cannot be disabled.
• Performance Cookies: Collect anonymous data about how visitors use our site to help us improve performance and user experience.
• Functionality Cookies: Remember your preferences such as language, currency, and layout settings.
• Targeting/Advertising Cookies: Track your browsing activity to deliver personalized advertisements and promotional content (only used with your consent).

10.2 Managing Cookies

Most web browsers allow you to control cookies through settings. You can set your browser to refuse cookies or alert you when cookies are being sent. However, disabling essential cookies may prevent you from using certain features of big126. To learn more about managing cookies, visit your browser's help documentation.

11. Third-Party Links and Services

Our website may contain links to third-party websites, such as game provider sites or payment processor platforms. big126 is not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to information collected by big126.

12. Children's Privacy

big126 services are strictly intended for individuals aged 21 years or older in accordance with Indonesian law. We do not knowingly collect personal data from anyone under the age of 21. If we discover that we have inadvertently collected data from a minor, we will delete it immediately and close the associated account. If you believe a minor has provided us with personal data, please contact us immediately at [email protected].

13. Changes to This Privacy Policy

big126 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a prominent notice on our platform

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of big126 services after changes are posted constitutes acceptance of the updated policy.

14. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

• Email: [email protected]
• Subject Line: "Privacy Policy Inquiry" or "Data Protection Request"
• Live Chat: Available 24/7 via our website
• WhatsApp: Contact via live chat for WhatsApp support number
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours